Question 1

Is 3 Men Movers insured?

Accepted Answer

Yes. You can request proof of coverage, also called Certificate of Insurance (COI) from a link in your "Reservation Summary" email you received upon booking. It takes seconds to request and receive COI onlline.

Question 2

What is a Certificate of Insurance?

Accepted Answer

When moving into a commercial building or high rise, you may be required to provide a Certificate of Insurance (COI) to the property manager. This certificate is provided by our insurer to confirm that we have the standard levels of coverage required and the building is protected. Many home service companies like movers, contractors and repair companies are required to provide this upon request. It is a very easy way to know you are dealing with a reputable company.

You can request a Certificate of Insurance from a link in your "Reservation Summary" email you received after booking your services. It takes seconds to request and receive COI online.

Question 3

Can you move me out of state?

Accepted Answer

We can move you anywhere in the US, but we would suggest you check pricing with a national carrier to save money. Sometimes our customers only want us, and if that is the case, we can move you! Our rates are competitive for neighboring states. Give us a call so we can give you a proposal.

Question 4

Is 3 Men Movers hiring?

Accepted Answer

We are always looking for a variety of experts! Our career page will show you our office positions available. If you're looking to be a mover, please understand that we have a wait list of guys wanting to join our team. If you want to get on the list, start by bringing a valid Texas Driver's License to a 3 Men Movers office near you.

Question 5

Are you a licensed mover?

Accepted Answer

You bet we are. You can search 3 Men Movers or any other mover to make sure they're legit here: https://apps.txdmv.gov/apps/mccs/Truckstop/Certificate/Certificate_General_Info.asp

Question 6

Do all your trucks have a lift gate?

Accepted Answer

All trucks come with standard moving ramps. If you need a liftgate, be sure to request it when you book so we can see what we have available.

Question 7

Do movers bring boxes?

Accepted Answer

You can buy boxes from our office locations, the movers do not have them on the truck so you don't miss out on valuable space for your items. If you want to make it easy, order our packing service and they will bring all the boxes you will need.

Question 8

Do your moving trucks have Toll Tags?

Accepted Answer

Our crews do have EZ pass tags to use when needed so you can get to where you are going quickly!

Question 9

Can the packers and movers come at the same time?

Accepted Answer

For speed and efficiency for both the packers and movers, we typically have packers come in the day before the move out and if hiring unpackers, the day after the move. Moving is chaotic enough without adding more people in potentially tight spaces.

Question 10

Can you store my stuff in the truck overnight?

Accepted Answer

We get it, sometimes there is a delay in getting into your new place. The carpet isn't dry, the old owners haven't left yet, closing gets delayed. If an overnight hold is necessary, there is an extra fee. Please call the office for details. If you need to store things for more than one night, let us know as we might have some storage options available.

Question 11

What type of truck do you use?

Accepted Answer

Our standard truck is a 24' long box truck and can move an average 1,800 foot home. We also have a Super Size truck that is 48' long and can hold an average 3,500 foot home. The Super Size truck comes with 4 crew members to help you get through a larger job quicker.

Question 12

How to file a damage claim

Accepted Answer

While damages sometimes occur, less than 2% of our moves result in damage claims. Damage claims are regulated by the state and must be done in writing. We try to make this process easier for our clients. Please let us know if something got damaged and we will send you an online form to fill out so you can start the process. If at anytime you feel that we are not holding up our end of the bargain, you can reach out to TxDOT at (800) 299-1700. TxDOT is an advocate for consumers using household movers and offers free mediation services.

Question 13

What is the best day of the week to move?

Accepted Answer

Each individual has different needs for their move. What we can say is that if your schedule has some flexibility, you can save up to $20/hour by being able to move mid-week, as well as having more moving crews to choose from mid-week. If you're on a tighter budget, you could potentially save $80-120 on a larger home or apartment move.

Question 14

Can I help the movers?

Accepted Answer

The best way to help the movers is to have your belongings as ready to be moved as humanly possible, and communicate your needs room by room with our crew leader. Our guys move quickly, so making sure that kids/pets are looked after and safe will be more than enough help

Question 15

Can I ride in the cab of the moving truck with the movers?

Accepted Answer

Due to liability issues and space constraints, we ask that you follow the guys in their truck, or lead the way in your personal vehicle

Question 16

How do you make sure my items are not damaged?

Accepted Answer

Our guys carry a wide variety of safety and protective equipment on the trucks. This includes furniture blankets, runners, shrink wrap. Our guys take great care to make sure furniture is wrapped, floors are protected, and boxes are stacked correctly in the truck to prevent shifting and reducing the likelihood of damages.

Question 17

Do you offer packing services and packing supplies?

Accepted Answer

Yep. Sure do. Our packers will come to your house, armed with all of the necessary boxes, tape, and protective bubble wrap/paper to help you pack. You can call in for details or book online.

Question 18

Do you offer unpacking services?

Accepted Answer

Yes, absolutely we do. We can arrange for our packing/unpacking crews to come in the day after the move to unpack and organize your new digs. If we packed you, we'll even take the boxes with us.

Question 19

Do you offer storage options?

Accepted Answer

We offer perhaps the most convenient portable storage option in Texas, called MOVITS. For a flat rate, our guys will come and load your stuff into a MOVITS container, transport it to our secure, climate controlled facilities in Houston or San Antonio. Call a move expert for details.

Question 20

What if I have multiple drop off or pick up locations?

Accepted Answer

We can handle multiple stops, we just ask that you give us a heads up at the time of booking so that we can factor for it in the quote and notate for our crews. Best way to do this is by booking over the phone with a move expert.

Question 21

How do I pick the right mover?

Accepted Answer

There are two things to consider when selecting a mover:

1. Are they licensed and insured? Check the TXDMV website for info on this.

2. Read their reviews, as this will tell you how well they perform the services, how well they communicate, and what you're getting for your money.

Question 22

Why should I choose 3 Men Movers as my movers?

Accepted Answer

Well, let us brag for a minute! 7000 plus reviews, 4.8 stars, we're good people and great movers, and we've been moving Texas neighbors for almost 40 years. We're not the cheapest, but we consider ourselves the best value in TX.

Question 23

When do I need an in-home moving estimate?

Accepted Answer

You need an in-home estimate if it is a really big house, an out of state, long-distance move, or if there are special circumstances. Call our move experts for details.

General Questions